This website uses cookies to ensure you get the best experience.

GT Ecom BV and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
GT Ecom BV career site
Customer Service · GTEcom Headquarters · Hybrid

AI Automation Engineer - Customer Service (Hybrid - NL)

Drive AI-Powered Customer Service Excellence at GT Ecom!

Your AI expertise will directly improve customer interactions, optimize operational efficiency, and help the company scale 50+ stores to $500M revenue by 2026.


Your Role’s Impact

As an AI Automation Engineer - Customer Service, you will:

• Improve AI-generated responses to reduce errors and improve NPS.

• Automate workflows that reduce refunds and disputes.

• Support team leads in monitoring KPIs and resolving escalations.

• Prototype new AI-driven processes that increase operational scalability.


Why Now?

The company is at a pivotal stage of growth — your work now will directly shape customer experience, operational efficiency, and long-term profitability.


Who We’re Looking For

• Proven experience in AI, Python, and operational automation.

• Strategic problem-solver with hands-on experience in improving AI systems.

• Collaborative and structured, able to bridge technology and operations.

• Based in the Netherlands


Success Drivers in the First 90 Days

• Refine AI tools, implement improvements, and deliver measurable impact on KPIs such as refunds, disputes, and customer satisfaction.


Role Type: Fixed-Term Employment (Netherlands-based)

Work Model: Hybrid, at least 1x/week in office, rest remote

Time Tracking: Hubstaff

Compensation: From €3.200–€4.800/month - negotiable — plus performance bonuses

Take ownership from day one — apply now and help us transform customer support with AI.

Department
Customer Service
Locations
GTEcom Headquarters
Remote status
Hybrid

About GT Ecom BV

GT Ecom BV is a global direct-to-consumer company founded in 2018 and headquartered in The Netherlands. With 160+ remote e-commerce professionals worldwide, we operate 50+ online stores, aiming for $500M in revenue by 2026. We blend local brand experiences with global logistics—powered by a culture of freedom, excellence, and high performance.

Founded in 2018
Coworkers 160
Customer Service · GTEcom Headquarters · Hybrid

AI Automation Engineer - Customer Service (Hybrid - NL)

Loading application form