Join GT Ecom – Build the Future of AI in Customer Service!

Want to grow your career in a fast-scaling Dutch e-commerce group? We’re transforming the way AI powers customer support — and you could lead innovation from day one.

Why Join Us?

- High-Growth Environment: Scale with us as we expand to 50+ stores and $500M revenue by 2026.

- Culture That Inspires: Hard work, transparency, creativity, and positivity drive everything we do.

- Continuous Learning: Improve 1% every day — grow your AI and operational skills alongside the company.

Your Role's Impact

Our business is scaling rapidly — your contributions now will directly influence AI-driven operational excellence and customer satisfaction. As our AI Customer Service Engineer, you’ll develop, maintain, and optimize AI tools that enhance efficiency across our customer service teams. Your work ensures smooth operations while improving the customer experience.

Who We’re Looking For

- Technical expertise in AI and Python (self-taught or formal experience).

- Experience improving and maintaining AI systems in operational settings.

- Strategic problem-solver who identifies inefficiencies and automates processes.

- Experienced in collaborating with team leads to align technology with operations.

- Structured, proactive, and able to take ownership of outcomes.

- Based in the Netherlands.

Success Drivers in the First 90 Days

Optimize existing AI workflows and implement improvements that enhance customer satisfaction and operational efficiency.

Things to Know:
Role Type: Fixed-Term Employment (Netherlands-based)

Work Model: Hybrid, at least 1x/week in office, rest remote, fully flexible

Time Tracking: Hubstaff

Compensation: From €3.200–€4.800/month — negotiable plus performance-based incentives

Think you can help us scale AI-powered support across dozens of brands? Hit Apply to this job and let’s make it happen.