AI Engineer - Customer Service (Freelance / Independent Contractor)

€20–€30/hour | Hybrid (1 day per week in Nieuwegein, Utrecht)

Want to build AI systems that directly shape how thousands of customers experience our service? This role lets you drive meaningful operational impact from day one.

As our AI Customer Service Engineer, you’ll shape, train, and optimize the AI tools that support our customer service teams. Your work will improve response accuracy, reduce workload for agents, and create scalable solutions across multiple brands.

Why This Role Matters

Our customer volume is growing fast — and the systems you build now will determine how we scale our support operations efficiently and effectively.

Your Impact

• Reduce manual workload through smart automation

• Improve consistency and accuracy in customer communication

• Build scalable AI workflows for multiple brands

• Translate real customer support problems into actionable AI improvements

• Empower agents to focus on high-value interactions

What You Bring

• Experience with AI tools, LLM workflows, or automation

• A passion for solving operational problems through technology

• Strong analytical thinking and ownership

• Independent, proactive, and structured

This freelance role is hybrid, requiring 1 day per week onsite in Nieuwegein, Utrecht, with the rest fully remote and flexible.

If this sounds like the kind of challenge you’re excited to own, we’d love to hear from you. Apply now and let’s build smarter AI together.