AI Customer Service Engineer (Freelance / Independent Contractor)

€20–€30/hour | Hybrid (1 day per week in Nieuwegein, Utrecht)

We’re looking for a freelance AI Customer Service Engineer to help build, improve, and maintain the AI tools that power our customer service teams.

What You Get

• Competitive rate: €20–€30/hour, depending on experience

• Flexible working hours

• Hybrid model: work remotely, but join us in the Nieuwegein office 1x/week

• Clear deliverables and consistent workload

• The chance to work with modern AI tools at a fast-growing e-commerce company

Your Responsibilities

• Train and improve AI assistants using customer service data

• Build automations that streamline ticket handling

• Test, monitor, and adjust AI behaviors

• Structure prompts, knowledge bases, and workflows

• Contribute to scalable AI systems used across multiple brands

Ideal Candidate

• Experience in AI ops, customer service systems, or automation

• Problem-solver with strong analytical thinking

• Able to work independently and deliver consistent quality

A flexible freelance collaboration with solid pay — and an opportunity to build systems used by thousands of customers every day.

If you're interested, apply now!