Take your career to the next level by joining a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.

Discover your path to eCommerce freedom with us!

The Company in a Nutshell

GTEcom BV (https://gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach
• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company

We’re on the lookout for a PayPal Disputes Agent to join our expanding team and drive our company’s growth!

The Challenge

In this role, you'll be at the forefront of resolving complex transaction disputes processed through PayPal. Your challenge will be to navigate the intricacies of these payment systems, ensuring that each case is handled with precision and empathy. You'll need to swiftly address customer concerns, maintain a high level of accuracy, and consistently deliver solutions that uphold our commitment to exceptional service.

Day in the Life of a PayPal Disputes Agent at GT Ecom

• Respond to inquiries and cases via the PayPal platform promptly and professionally.
• Handle and resolve chargebacks efficiently, ensuring a fair resolution for the company and customers.
• Communicate with customers via email to address and prevent disputes or resolve ongoing cases.
• Analyze trends in disputes to provide insights and recommendations for reducing future cases.
• Maintain accurate records of cases and resolutions for reporting and compliance purposes.

Success Milestones for this role

• Productivity on Number of Cases Handled Per Hour: Achieve a productivity rate of 10 cases per hour while maintaining accuracy and attention to detail.
• Achieve and Maintain High Win Rate: Consistently achieve and maintain a 70%-win rate in resolving disputes, demonstrating your growing expertise in managing complex cases.

Your Team When You Join Us

You’ll be joining our dedicated disputes team, consisting of at least 12 members working remotely from the Philippines. Our team is close-knit and collaborative, focused on resolving customer issues and delivering exceptional service together.

We would love to hear from you if…

• You have at least 1 year of experience in a similar role
• You maintain a minimum of an 70%-win rate in dispute resolutions
• You are proficient in PayPal disputes resolution
• You have experience in Shopify relating to disputes and chargebacks
• Strong analytical skills to evaluate situations and provide insights effectively.
• Excellent decision-making ability that balances company objectives with customer satisfaction.
• Self-motivated and capable of working independently with minimal supervision.
• Flexible and adaptable to accommodate varying work schedules.

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Overview of Our Interview Process

1. Initial interview - Our Recruiter will reach out to you to discuss the role, your qualifications & experiences and advise on next steps.
2. Final Interview - Meet with the Disputes & CS Manager.
3. Offer Discussion - If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
4. Pre-Onboarding Process
   1. Background Check: Verification of your identification and declared address.
   2. Reference Check: We’ll contact your three references for their feedback.
      
5. Onboarding: Once all checks are completed, we’ll initiate the onboarding process.